We find it important to inform you why we ask for your personal information and what we do with it. Below is an explanation why we ask for information from you and how we use it. Please read this Privacy Policy carefully, as it contains essential information about how your personal data are processed and which cookies are used.

By visiting charlottepringels.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and charlottepringels.com is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

What personal information is collected and how?

If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Saved card details are not stored by charlottepringels.com. This information is stored by our payment processing partners. Please ensure that you read the Privacy Policy of our payment providers. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

Charlottepringels.com collects non-personally identifiable information about you in a number of ways, including tracking your activities through your IP address, computer settings or most-recently visited URL. Charlottepringels.com may also ask you to provide certain non-personally identifiable information about yourself such as your buying preferences, etc. Charlottepringels.com does not collect any personally identifiable information about you unless you voluntarily submit such information to us, by, for example, filling out a survey or registration form.

In general, charlottepringels.com will only use the information you provided for the purpose for which such information was provided.

What is a Cookie?

Cookies are small pieces of information that is stored on your computer by your web browser. Web browsers use cookies to track your interactions with websites in order to give you better online experience. This information is stored on your hard drive, not on our site. Cookies do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Charlottepringels.com uses cookies to deliver content specific to your interests, to track how often you visit the website, to track the contents of your shopping bag and to prevent you from re-entering all your registration information data at each connection.

Which particular Cookies does this website use and for what purpose?

• Analytics cookies: Charlottepringels.com uses cookies from Google Analytics to know how many users visit the website. With these cookies, the way users surf the website can be measured and analysed. With this information Charlottepringels.com can continuously improve its services and shopping experience of the website users. For more information, visit the Google Analytics privacy policy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
• Session cookie: By using a session cookie we can see which parts of the website you have visit. This way we can adjust our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted when you close your web browser.

How we use personal data and for what purpose

Charlottepringels.com may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

Subscribe / unsubscribe

Charlottepringels.com process your personal data only after receiving your consent, freely expressed, in order to send you advertising material and direct marketing or other commercial communications, including by e-mail or regular postal mail which do not fall within customer requested services provided by charlottepringels.com. Each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent for the use of your personal data, including your e-mail address, for the above purposes, by ticking the appropriate boxes. 

We wish to inform you that charlottepringels.com may process your personal data also without your consent in certain circumstances provided by law, such as when such processing is necessary for performing a legal obligation to which charlottepringels.com is subject or when such processing is necessary for performing obligations undertaken in contracts with the users (such as, for example, if you purchased products on charlottepringels.com or if you asked to use specific services through our web site). At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. If you are a registered user, you can change your preferences related to the sending of these commercial communications through the My Account section.

How you can access and change the personal information that charlottepringels.com maintains

If for any reason you are concerned that the personal information held by charlottepringels.com is not correct, please contact us at info@charottepringels.com. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password. Information may be changed online within Checkout Details. 

Use of SSL Security Encryption

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

Modification and updating charlottepringels.com Privacy Policy

charlottepringels.com may amend or simply update all or part of this Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of charlottepringels.com Privacy Policy shall be binding as soon as they are published on the web site in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy of charlottepringels.com.